Refund Policy

Refund Policy

Last Updated: 15-04-2025

Thank you for choosing AxuAI!

We strive to provide a stable and high-quality experience to all users. Since our service is a digital product delivered instantly upon purchase, we generally do not offer refunds. However, we understand that technical issues can happen.

1. Refund Eligibility
We only provide refunds under the following condition:
- The user experiences a verified technical issue that prevents them from using the core services of AxuAI, and our support team is unable to resolve it within a reasonable time.

2. Non-Refundable Situations
- Refunds are not granted for change of mind or accidental purchases.
- Refunds are not issued for partial usage of the subscription or if the user fails to cancel before renewal.
- No refunds will be given for issues arising from misuse or violation of our Terms of Use.

3. How to Request a Refund
To request a refund, please contact us at support@axuai.com. Include:
- The email associated with your account
- A description of the issue you encountered
- Any relevant screenshots or details

We review each case carefully and reserve the right to approve or deny a refund request based on the circumstances.